Utilize without buying. Earn without selling.

FREQUENTLY ASKED QUESTIONS

Privacy

Do I need to share my credit card details?
yBuySell does not ask for your credit card details. All payments are made via the secure servers of PayU Money for your convenience where you have the option of paying via any payment method of your choice.

Is it safe to link me social media accounts to increase my trust score?
yBuySell follows a very strict Privacy Policy. When connecting to your social media profile, our algorithm does not look at the content of your statuses or comments or pictures. Our algorithm connects to users' social media only to differentiate between genuine and fake users. Also, we do not share any information with third parties vendors.

Borrowing

How do I start borrowing?
Just go to the "Borrow & Save" section of the app and place a request for the item you need. Lenders will respond to your request if they are comfortable with your trust score. Negotiate a good rate, pay and finalize delivery. Rental starts from the time you get your product.

How do I make payments?
Payments can be made through our 3rd payment gateway provider which offers a variety of options to pay. In addition to this, the un-encashed rent earnt by you from lending is also available for payments should you choose to do so.

Can I check the item before borrowing it?
Yes! yBuySell urges borrowers to ask for images and videos detailing the exact condition of the item prior to confirming the transaction with the lender.

Can I negotiate the rent with the lender?
Yes! You can negotiate the rent as well as the deposit amount (if any) with the lender prior to confirming the transaction.

What if I mistakenly damage the item? Throughout the duration the transaction, the safety and sanity of the item are the responsibility of the borrower. In case of any damage to the item, the lender is entitled to receiving part or entire amount of the deposit collected by yBuySell depending on the extent of the damage. In addition to this, a negative review by the lender shall seriously impact your reputation score affecting your future transactions.

Is the transaction legally protected?
Yes, for all practical purposes the transaction is legally protected. In case of a dispute yBuySell shall share all details regarding the transaction with appropriate authorities. Please read terms & conditions here.

When does rental period start?
The rental period starts from the date the item is delivered to the borrower. This will be after the borrower has paid for the transaction and the lender and borrower have decided on how they want the item delivered/picked-up.

How do I get the item? How return the item?
At the start of the transaction period, yBuySell will pickup the item from borrower and return it to the lender and vice versa. Alternatively, the lender and borrower can choose to manage this by themselves as per their convenience.

What is yBuySell's role in the transaction?
yBuySell provides a platform for informed decision making when it comes to renting items for your needs rather than buying them. To make the experience easy and intuitive, yBuySell also offers delivery and pickup of items. Through a smart algorithm, yBuySell arrives at a trust score for each of its user which helps other users identify trustworthy users to transact with. yBuySell holds on to the deposit as a 3rd party and releases the deposit as agreed at the end of a transaction. Also, yBuySell records every single transaction done through the portal. All these steps help in avoiding conflicts and providing its users a glitch free experience.

Is the service free for borrowers?
Yes! The service is free for borrowers. yBuySell does not charge any commission or fees to borrowers. Deposit held by yBuySell is fully refundable in transactions without conflicts. If you choose to get the item delivered through yBuySell, then we charge a nominal delivery fee.

Can I deal with the lender directly? Will you still protect my transaction?
Yes, you may choose to deal with the lender directly in some cases. However in such cases, yBuySell has neither any control nor access to the details of the transaction and hence will not be able to help in case there is a conflict. As a result, we strongly recommend against it.

What if I mistakenly delay the return of the item?
In case the return of items is delayed, proportionate rent will be charged.

I am confused. Where can I find help?
We are just a phone call away! Please call us on +91-7977-184-806 we'd be glad to help!

Who delivers the items to me?
yBuySell offers delivery and pickup of items from your doorsteps through our logistics partners at a nominal delivery charge to cover its expenses.

Lending

How do I start lending?
Easy! Just download the yBuySell app from your phone's app store and click on "Lend & Earn". The app will show you all open requests by borrowers wanting to borrow items. Check details or requests and borrower's Trust Score to decide if you want to make an offer and proceed accordingly. You will need to enter the following information in your offer: (1) Rent charged by you (2) Security Deposit that you want yBuySell to hold on to on your behalf (3) Pickup & return logistics (4) Pictures or video of your item.

How do I receive rent?
yBuySell will collect rent from the borrower once an agreement has been reached between lender and borrower. This rent will then be reflected as part of your available funds in your yBuySell account. You may choose to encash this amount at any time into your bank account or use this for rent items yourself.

Is the service free? What are the charges?
Browsing through requests and sending offers to borrowers is absolutely free! There is no subscription or membership fee. yBuySell only charges a minimal commission fee once your borrower pays you rent and you keep 80% of each transaction.

How do I deliver the item to the borrower? How do I get it back?
At the start of the transaction period, yBuySell will pickup the item from borrower and return it to the lender and vice versa. Alternatively, the lender and borrower can choose to manage this by themselves as per their convenience.

Can I charge a deposit for valuable items?
Absolutely! We encourage lenders to ask for a deposit amount, especially while lending expensive or fragile items. yBuySell will hold on to the deposit on your behalf as a third party holding the deposit makes lenders as well as borrowers more comfortable. Few things to keep in mind while asking for a deposit amount would be - the present value of the item, the trust score of the borrower, rent being charged, etc. A point to note is that an unjustifiably high deposit amount might put off potential borrowers.

When exactly does rental period start?
The rental period starts from the date the item is delivered to the borrower. This will be after the borrower has paid for the transaction and the lender and borrower have decided on how they want the item delivered/picked-up.

What if the borrower damages my item?
In the rare case that the borrower returns your item in a damaged condition you are entitled to received a part or the entire security deposit amount held by yBuySell. yBuySell will release this security deposit only after we rerceive an approval from both parties about when and in which proprtion to release this amount. As a result, the ammount received by lender and borrwer will depend upon the extent of the damage and the agreement reached between lender and borrower.

What if the item is not returned on the promised date?
If there is any delay on part of the borrower in returning the item, the borrower would be charged additional rent to the extent of the delay. This amount will be reflected in your account accordingly.

I am confused. Where can I find help?
We are just a phone call away! Please call us on +91-7977-184-806 we'd be glad to help!

General

Is there a rental agreement between the lender and the borrower? Is it legally binding?
Yes, for all practical purposes the transaction is legally protected. In case of a dispute yBuySell shall share all details regarding the transaction with appropriate authorities. Please read terms & conditions here.

What if something goes wrong?
yBuySell was developed in order to promote the idea of collaborative consumption. It encourages an ecosystem of trust and sharing thus helping you save, recycle and contribute to the environment. However, we do understand that things do go wrong even when done with the most honest of intentions. It is thus that we assure our users full cooperation in case of disputes or any other instance that might make our users uncomfortable.

Trust Score

How do I make people trust me?
For other users to be able to trust you and transact with you, all you need is a healthy trust score. A good trust score signifies that you are a verified user with a good track record and are most likely to be a responsible lender or borrower. Higher the trust score, more are the chances that other users would trust you and be willing to transact with you.

What is verification?
Verification is a very important part of your overall trust score. For you to be a verified user, you would need to upload certain details which, once verified by yBuySell, will result into your profile being verified. Only verified users would be considered trustworthy by other users.

What is my Trust Score?
The composite score arrived at after taking into account your verification, social media presence, payment details, past transactions, reputation, etc. is your Trust Score. yBuySell uses its unique CThrough algorithm to arrive at your Trust Score. This score is what other users will check before deciding on transacting with you. A good Trust Score indicates a trustworthy user whereas a poor Trust Score indicates that the user is best avoided!